Orders & Production
Why does my orders take up to 15 days to arrive?
Each piece is digitally manufactured specifically for your order, We do not mass-produce inventory, which helps reduce waste and allows us to maintain quality standards throughout production.
Can I cancel my order?
Orders may be cancelled before production begins. Once production has started, cancellations may not be possible.
Can I modify my order after placing it?
Please contact us at chaudsupport@gmail.com as soon as possible. We will do our best to accommodate changes before production begins.
Shipping & Delivery
Where do you ship?
Currently, CHAUD ships within Malaysia only.
How long does shipping take?
Order typically arrive within 15 days from the date of purchase.
How can i track my order?
Tracking information will be provided once your order has been shipped.
What happens if my package arrives damaged?
Please contact us at chaudsupport@gmail.com within 7 days of delivery with evidence (photo/video) of the damage adn we will review your case.
Returns & Refunds
What is your return policy?
Returns must ne requested within 7 days of delivery and are subject to inspection.
How do i request a return?
Email us at chaudsupport@gmail.coom with youor order number and explanation for return request.
When will i receive my refund?
Approved refunds will be processed wihin 7 business days afer the returned item has been receivedand inspected. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Materials & Manufacturing
What materials does CHAUD use?
CHAUD products are manufactured using plant-derived biomaterials and advanced digital manufacturing technologies.
Why does CHAUD use plant-derived biomaterials?
Plant-derived biomaterial reduce dependence on traditional petroleum-based plastics while maintaining the durability and precision required for our products.
Are your products environmentally friendly?
Our made-to-order manufacturing process helps reduce over production and unnecessary waste compared to traditional mass manufacturing methods.