Last updated: June 2, 2026
CHAUD operates this website and online store, including all related content, features, products, services, and customer experiences (collectively, the “Services”).
Our online store is powered by Shopify, which provides the platform and tools that allow us to sell our products and provide customers with a secure shopping experience.
This Privacy Policy explains how CHAUD collects, uses, stores, and protects your personal information when you visit, interact with, or make a purchase through our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When you interact with our Services, we may collect certain personal information necessary to provide our products and services.
Contact Information
This may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
Payment Information
When you make a purchase, we may collect transaction-related information, including:
- Payment confirmation details
- Order payment records
- Transaction information required to process your purchase
Payment details are securely processed through Shopify and our authorized payment providers. CHAUD does not directly store your complete payment card information.
Account Information
If you create an account, we may collect:
- Username
- Password
- Account preferences
- Saved information associated with your account
Order and Transaction Information
This may include:
- Products viewed or purchased
- Items added to cart
- Order history
- Returns, exchanges, or cancellations
- Product preferences related to your purchases
Communications
We may collect information you provide when you:
- Contact us for customer support
- Submit questions or feedback
- Provide reviews or testimonials
- Communicate with us through email or other channels
Device and Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Website activity
- Interaction with our Services
- Cookies and similar technologies
How We Collect Information
We collect personal information through the following methods:
Directly From You
When you:
- Place an order
- Create an account
- Contact customer support
- Subscribe to communications
- Submit reviews or feedback
Automatically Through Technology
When you:
- Browse our website
- Interact with our Services
- Use cookies and similar technologies
From Service Providers
We may receive information from trusted third-party providers, including:
- Shopify
- Payment processors
- Shipping providers
- Analytics providers
- Marketing platforms
How We Use Your Personal Information
We use your information to:
Provide and Improve Our Services
Including:
- Processing and fulfilling orders
- Manufacturing products according to customer orders
- Preparing made-to-order products
- Arranging shipping and delivery
- Managing returns and exchanges
- Providing customer support
- Improving website performance and customer experience
Product Development and Customization
As CHAUD creates products through digital manufacturing and made-to-order production, information related to your purchases may help us:
- Improve product designs
- Understand customer preferences
- Improve manufacturing processes
Marketing and Communications
With your permission, we may use your information to:
- Send product updates
- Share new collection announcements
- Provide promotional offers
- Display relevant advertisements through our website and social media platforms
You may unsubscribe from marketing communications at any time through the unsubscribe option included in our emails.
Security and Fraud Prevention
We may use information to:
- Protect customer accounts
- Verify transactions
- Prevent fraudulent activities
- Maintain the security of our Services
Legal Requirements
We may use information to:
- Comply with legal obligations
- Respond to lawful requests
- Enforce agreements and policies
- Resolve disputes
How We Share Personal Information
We may share personal information with trusted third parties when necessary to operate our business.
Shopify and Service Providers
We may share information with providers that support:
- Website hosting
- Payment processing
- Shipping and fulfillment
- Customer support
- Analytics
- Cloud storage
Marketing and Advertising Partners
We may work with selected marketing partners to help promote our products. These providers may process information according to their own privacy policies.
Legal Requirements
We may disclose information when required to:
- Comply with applicable laws
- Respond to legal requests
- Protect our rights, customers, or business operations
With Your Consent
We may share information when you provide specific permission or request that we do so.
Shopify
Our store is hosted on Shopify. Shopify processes personal information to provide, maintain, and improve its platform and related services.
Information submitted through our website may be processed by Shopify and its authorized service providers.
For more information about Shopify’s privacy practices, please refer to Shopify’s Privacy Policy.
Cookies and Similar Technologies
We use cookies and similar technologies to:
- Operate our website
- Remember customer preferences
- Analyze website performance
- Improve user experience
- Support marketing and advertising activities
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.
Third-Party Websites
Our Services may contain links to third-party websites or platforms.
CHAUD is not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of third-party services before providing personal information.
Children's Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
Security and Retention of Information
We take reasonable measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to:
- Provide our Services
- Complete customer transactions
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Your Rights and Choices
Depending on applicable laws, you may have rights regarding your personal information, including:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request a copy of your information
- Opt out of marketing communications
To exercise these rights, please contact us using the details below.
We may request verification of your identity before processing certain requests.
International Data Transfers
Because CHAUD operates using Shopify and other service providers, your personal information may be processed, stored, or transferred outside Malaysia.
We take reasonable steps to ensure that your information continues to receive appropriate protection when transferred internationally.
Compliance With Malaysian Privacy Laws
CHAUD is committed to handling personal information responsibly and in accordance with applicable Malaysian privacy regulations, including the Personal Data Protection Act 2010 (PDPA).
Complaints
If you have concerns regarding how we handle your personal information, please contact us.
We will make reasonable efforts to review and address your concerns promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or privacy practices.
Any updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:
Email: chaudsupport@gmail.com
We aim to respond to inquiries within 1–2 business days.