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Privacy Policy

Last updated: August 10, 2026

CHAUD STUDIOS (“CHAUD”, “we”, “us”, or “our”), Registration No. 202603146244 (KT0615159-W), operates this website and online store, including all related content, features, products, services, and customer experiences (collectively, the “Services”).

Our online store is powered by Shopify, which provides the platform that allows us to operate our online store, process orders, and provide our Services.

This Privacy Policy explains how CHAUD collects, uses, stores, discloses, and protects your personal data when you visit our website, interact with our Services, create an account, or make a purchase from us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

CHAUD handles personal data in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA) and applicable amendments, regulations, and guidelines.

1. Personal Data We Collect

Depending on how you interact with our Services, we may collect the following categories of personal data.

Contact Information

This may include:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Payment and Transaction Information

When you make a purchase, we may receive information relating to your transaction, including:

  • Order details
  • Payment confirmation
  • Transaction records
  • Payment method information
  • Information necessary to verify and complete your payment

Payments made through our website are processed by Fiuu and other authorized payment providers.

CHAUD does not directly store your complete payment card details.

Account Information

If you create a customer account, we may collect:

  • Name or username
  • Password
  • Account preferences
  • Information saved to your account
  • Order history associated with your account

Order Information

This may include:

  • Products purchased
  • Items added to your cart
  • Order history
  • Returns, exchanges, or cancellations
  • Information relating to your orders

Communications

When you communicate with us, we may collect information contained in your communication, including information you provide when you:

  • Contact customer support

  • Ask questions
  • Provide feedback
  • Communicate with us by email or other channels

Device and Usage Information

When you visit or interact with our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website activity
  • Interactions with our Services
  • Cookies and similar technologies

2. How We Collect Personal Data

We may collect personal data through the following methods.

Directly From You

When you:

  • Place an order
  • Create an account
  • Contact us
  • Subscribe to marketing communications
  • Provide information during checkout

Automatically Through Technology

When you:

  • Visit our website
  • Browse our products
  • Interact with our Services
  • Use cookies, pixels, and similar technologies

From Service Providers

We may receive information from service providers that assist us in operating our business, including:

  • Shopify
  • Fiuu and payment service providers
  • Shipping and delivery providers
  • Analytics and technology providers
  • Marketing and advertising platforms

3. How We Use Your Personal Data

We use personal data for the following purposes.

Providing Our Services

We may use your personal data to:

  • Process and fulfill orders
  • Manufacture and prepare made-to-order products
  • Arrange shipping and delivery
  • Process returns or exchanges
  • Provide customer support
  • Manage customer accounts

  • Maintain and operate our website
  • Improve our Services and customer experience

Because CHAUD produces products on a made-to-order basis, information associated with your order may be used to manufacture, prepare, and fulfill the specific product you have purchased.

Improving Our Products and Services

We may use information relating to orders, website interactions, and customer activity to:

  • Improve our products
  • Improve our manufacturing processes
  • Improve our website
  • Understand general customer preferences
  • Improve the functionality and performance of our Services

Where appropriate, we may use aggregated or non-identifying information for these purposes.

Marketing and Advertising

Where permitted by applicable law, we may use personal data to:

  • Send product announcements
  • Share new product or collection releases
  • Provide promotional offers
  • Send marketing communications
  • Measure the effectiveness of our marketing
  • Promote CHAUD through online advertising and social media platforms

We may work with advertising platforms, including Meta and other social media or advertising providers, to advertise our products and measure advertising performance.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication.

Security and Fraud Prevention

We may use personal data to:

  • Protect customer accounts
  • Verify transactions
  • Detect and prevent fraud
  • Detect unauthorized activity
  • Protect our website, customers, and business

Legal and Business Requirements

We may use personal data where reasonably necessary to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests
  • Enforce our agreements and policies
  • Resolve disputes
  • Protect our legal rights and interests

4. Shopify and Shopify Network Intelligence

Our online store is powered by Shopify.

Shopify may process personal data submitted through our website in order to provide, maintain, secure, and improve its platform and related services.

Shopify Network Intelligence is enabled for our store. When enabled, Shopify may securely use customer data associated with our store together with data from other Shopify merchants to generate insights and provide enhanced services, including product improvement, personalization, and advertising-related functions.

Shopify states that other merchants cannot access our customer data through this process.

Shopify may also process personal data through cookies, pixels, analytics, fraud-prevention technologies, and other technologies used to operate and improve Shopify-powered stores.

For more information about how Shopify processes customer personal data, please review Shopify's Consumer Privacy Policy.

5. How We Share Personal Data

We may disclose personal data to trusted third parties where reasonably necessary to operate our business and provide our Services.

Shopify and Service Providers

We may share personal data with service providers that assist us with:

  • Website hosting and operation
  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Customer support
  • Analytics
  • Cloud storage
  • Marketing and communications
  • Security and fraud prevention

These providers may process personal data on our behalf and may have their own privacy policies governing how they handle personal data.

Payment Providers

Payments are processed through Fiuu and other authorized payment providers.

Fiuu may process personal data for payment processing, transaction verification, fraud prevention, and related services. Fiuu may also use service providers and other parties necessary to provide its services.

Shipping and Delivery Providers

We may provide necessary information, such as your:

  • Name
  • Shipping address
  • Phone number
  • Order details

to shipping and delivery providers so that your order can be delivered to you.

Marketing and Advertising Partners

We may work with marketing and advertising partners, including social media and advertising platforms, to promote our products and measure the performance of our advertising.

These providers may process information in accordance with their own privacy policies and applicable laws.

Legal Requirements

We may disclose personal data where reasonably necessary to:

  • Comply with applicable laws
  • Respond to lawful requests or legal processes
  • Protect our rights, customers, or business
  • Prevent fraud or other unlawful activity

With Your Consent

We may disclose personal data where you have specifically requested or authorized us to do so.

6. Cookies and Similar Technologies

CHAUD and our service providers, including Shopify, may use cookies, pixels, and similar technologies.

These technologies may be used to:

  • Operate our website
  • Maintain shopping and account functionality
  • Remember preferences
  • Understand website usage
  • Analyze website performance
  • Improve the customer experience
  • Support marketing and advertising
  • Measure advertising performance
  • Support personalization and security

You may manage or disable cookies through your browser settings.

Please note that disabling certain cookies or similar technologies may affect the functionality of our website.

Shopify's privacy settings and cookie technologies may vary depending on your location and the features used by our store.

7. Marketing Communications

If you choose to receive marketing communications from us, we may use your email address or phone number to send you information about:

  • New products
  • New collections
  • Promotions
  • Special offers
  • CHAUD announcements

Our checkout may provide customers with the ability to indicate their marketing preferences.

You may withdraw from marketing communications at any time by:

Withdrawing from marketing communications does not affect communications that are necessary to fulfill your orders or provide customer support.

8. Third-Party Websites and Services

Our Services may contain links to third-party websites, platforms, or services.

CHAUD is not responsible for the privacy practices, security, or content of third-party websites.

When you interact with a third-party service, that service may collect and process your personal data according to its own privacy policy.

We encourage you to review the privacy policies of third-party services before providing personal data to them.

9. Children's Privacy

Our Services are not directed toward children, and we do not knowingly collect personal data from children.

If you believe that a child has provided personal data to us, please contact us so that we can take appropriate action.

10. Security of Personal Data

We take reasonable measures to protect personal data against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.

However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

We also rely on Shopify, Fiuu, and other service providers to maintain appropriate security measures for the information they process on our behalf.

11. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services
  • Fulfill customer orders
  • Maintain necessary business records
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements and policies

When personal data is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

Certain information may need to be retained for longer periods where required by law or necessary to protect our legal rights.

12. Your Rights and Choices

Subject to applicable laws and certain legal limitations, you may have rights regarding your personal data, including the right to:

  • Request access to personal data we hold about you
  • Request correction of inaccurate or incomplete personal data
  • Request deletion of personal data where applicable
  • Request information about how your personal data is processed
  • Request portability of your personal data where applicable
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications

To exercise your rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Some requests may be subject to legal requirements, exceptions, or reasonable limitations.

13. Consequences of Not Providing Personal Data

Certain personal data is necessary for us to provide our Services.

For example, if you do not provide information required to process an order, such as your name, contact details, payment information, or shipping address, we may be unable to process or deliver your order.

You may choose not to provide information for optional purposes, such as marketing communications.

14. International Transfers of Personal Data

Because CHAUD uses Shopify, Fiuu, and other service providers, personal data may be processed, stored, or transferred outside Malaysia.

Our Shopify store data and customer data may be hosted or processed in the United States, as indicated by our Shopify store configuration.

Other service providers may process personal data in other countries depending on the services they provide.

Where personal data is transferred internationally, we take reasonable steps to ensure that the personal data continues to receive appropriate protection in accordance with applicable data protection requirements.

15. Compliance With Malaysian Privacy Laws

CHAUD is committed to handling personal data responsibly and in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (Act 709), the Personal Data Protection (Amendment) Act 2024, and applicable regulations, standards, and guidelines.

The PDPA applies to the processing of personal data in connection with commercial transactions in Malaysia.

16. Complaints

If you have concerns or complaints about how we handle your personal data, please contact us using the details below.

We will make reasonable efforts to review and address your concerns promptly.

If you are dissatisfied with our response, you may also have the right to contact the relevant Malaysian personal data protection authority.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, privacy practices, technology, or applicable legal requirements.

Any updates will be posted on this page with a revised “Last updated” date.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact:

CHAUD STUDIOS

Registration No.: 202603146244 (KT0615159-W)

Email: chaudstudios@gmail.com

We aim to respond to privacy-related inquiries within 1–2 business days.