Last updated: August 8, 2026

At CHAUD, each piece is thoughtfully made to order. Because every order enters our production queue after payment is successfully received, we maintain a careful and fair return process that balances the nature of made-to-order production with a positive customer experience.

1. Order Cancellations

CHAUD products are made to order.

Once payment has been successfully received and verified, your order immediately enters our production queue. Because production is initiated specifically for each order, orders generally cannot be cancelled once payment has been completed.

If you believe you have placed an order in error, please contact us at chaudstudios@gmail.com as soon as possible.

While we cannot guarantee that a cancellation will be possible, we may consider cancellation requests on a case-by-case basis where production has not yet progressed.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable Malaysian law.

2. Returns

Return requests may be submitted within 7 days of delivery.

For a change-of-mind return, the product must:

• be unused and in its original condition;
• show no signs of installation, use, damage, or modification;
• include all original packaging, components, and accessories; and
• be returned in a condition suitable for resale.

Products that do not meet these conditions may not be eligible for a change-of-mind return.

All returned products are subject to inspection upon receipt.

3. How to Request a Return

To request a return, please contact:

Email: chaudstudios@gmail.com

Your request must include:

• your order number; and
• the reason for the return.

Please do not send a product back before your return request has been approved and return instructions have been provided by CHAUD.

If your return request is approved, the product must be shipped back within 7 days of approval.

4. Change-of-Mind Returns

We accept eligible change-of-mind returns within the 7-day period described above, subject to the conditions of this policy.

Because CHAUD products are made to order, returned products must be kept in their original condition and must not have been installed, used, modified, or damaged.

For approved change-of-mind returns, the customer is responsible for all return shipping costs.

Any original shipping charges paid by the customer may not be refundable where the return is made solely due to a change of mind, subject to applicable law.

5. Damaged, Defective, or Incorrect Items

We carefully inspect and package each order before dispatch.

If your product arrives damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible, preferably within 48 hours of delivery.

Please provide:

• your order number;
• clear photographs or video showing the issue; and
• photographs of the original packaging where relevant.

Please retain the product and all original packaging until your case has been resolved. We may require these items for inspection or assessment.

After reviewing the issue, CHAUD will determine the appropriate resolution based on the circumstances and nature of the issue.

The resolution may include:

• a replacement;
• a repair, where reasonably appropriate; or
• a refund.

Where the issue is determined to have resulted from a defect, damage occurring before delivery, or an error by CHAUD, CHAUD will cover reasonable return-related shipping costs.

Nothing in this section limits any consumer guarantees, rights, or remedies available under applicable Malaysian law.

6. Refunds

Once a returned product has been received and inspected, CHAUD will determine whether the return meets the applicable conditions of this policy.

For an approved refund, the refund will be processed within 7 business days after the return has been approved following inspection.

Refunds will normally be issued to the original payment method used for the purchase, unless otherwise agreed or required by the payment provider.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

7. Return Shipping

For approved change-of-mind returns, the customer is responsible for the cost of return shipping.

Where a return is required because the product is defective, damaged before delivery, or incorrect due to an error by CHAUD, CHAUD will cover reasonable return-related shipping costs.

We recommend using a trackable shipping service when returning an item.

CHAUD is not responsible for return parcels that are lost or damaged in transit where the customer has arranged and paid for the return shipment, except where otherwise required by applicable law.

8. Items Not Eligible for Change-of-Mind Returns

A change-of-mind return may not be accepted where the product:

• has been installed or used;
• has been modified, altered, or repaired without CHAUD's approval;
• has been damaged after delivery through misuse, negligence, or improper handling;
• is missing original components, accessories, or packaging; or
• shows signs that it cannot reasonably be resold as an unused product.

This does not affect any rights or remedies that may apply where a product is defective, unsafe, materially different from its description, or otherwise fails to meet applicable consumer guarantees under Malaysian law.

9. Inspection and Approval

All returns are subject to inspection after they are received by CHAUD.

Approval of a return request before the product is shipped does not automatically guarantee that a refund will be issued.

The returned product must still satisfy the applicable conditions of this policy upon inspection.

If the returned product does not meet the applicable requirements, CHAUD may refuse the return or refund, subject to applicable law.

10. Contact Us

For any return, replacement, or refund enquiry, please contact:

CHAUD STUDIOS
Email: chaudstudios@gmail.com

Please include your order number whenever contacting us about an existing order.

We aim to respond to enquiries within 1–2 business days.

11. Final Note

Every CHAUD piece is made with care, intention, and precision.

Our return process exists to preserve the integrity of each piece while ensuring a fair and transparent experience for our customers.

We appreciate your understanding and support.