At Chaud, each piece is thoughtfully made to order. We maintain a careful and fair return process to ensure product quality and customer trust.

Eligibility for Returns

• Returns must be requested within 7 days of delivery.
• Items must be unused, in original condition, with no signs of installation, use, or modification, and returned with all original packaging and components.
• Items that do not meet these conditions may not be eligible for return.

Return Request Process

To initiate a return, please contact us at chaudsupport@gmail.com with:

• Order number
• Reason for return

All return requests are subject to inspection and approval upon receipt.

Approved returns must be shipped within 7 days of approval.

Refunds

Once your return is approved after inspection, refunds will be processed within 7 business days.

Refunds will be issued to your original payment method unless otherwise agreed.

Damaged or Incorrect Items

We take care to ensure every order arrives as intended. If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please include:

• Order number
• Clear photo or video evidence of the issue

Kindly retain all original packaging until your case is resolved.

We will assess the issue and determine the appropriate resolution, which may include a replacement, repair, or refund, based on inspection results.

Return Shipping

• If the return is due to a change of mind, return shipping costs will be borne by the customer.
• If the issue is due to a defect or an error on our side, we will cover all return-related costs.

We recommend using a trackable shipping method, as we cannot be responsible for lost return parcels.

Final Note

Each Chaud piece is made with care, intention, and precision. This return process exists to preserve the integrity of our work while ensuring a fair experience for every customer.

We appreciate your understanding.