Last updated: August 8, 2026

At CHAUD, every piece is made to order.

Each product is digitally manufactured only after an order has been placed. This on-demand approach allows us to reduce unnecessary inventory and overproduction while ensuring that each piece is created specifically for its customer.

Because our products are not pre-made, every order goes through a production and fulfilment process before it is handed over to the shipping carrier.

1. Production and Delivery Time

Each order follows a two-stage process:

Production Time: 7–10 business days
Domestic Shipping Time: 2–5 business days

The estimated total fulfilment and delivery timeframe is therefore up to 15 business days from order confirmation.

Production begins according to our production queue after payment has been successfully received and verified.

We make reasonable efforts to complete and dispatch orders within the estimated timeframe. However, actual delivery times may vary depending on production queue, order volume, material availability, operational circumstances, and courier conditions.

The stated timeframe is an estimate and does not constitute a guaranteed delivery date unless expressly stated otherwise.

2. Shipping Coverage

CHAUD currently ships within Malaysia only.

We do not currently offer international shipping.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout based on the applicable delivery location and order details.

CHAUD may occasionally offer promotional free shipping for selected products, campaigns, locations, or periods.

Any applicable shipping charges will be shown before you complete your purchase.

4. Packaging

Each CHAUD product is carefully packaged before dispatch.

We use protective and reinforced packaging materials designed to help protect our lighting products during transportation while maintaining a clean and considered unboxing experience.

Despite our packaging process, damage may occasionally occur during transit. If your order arrives damaged, please refer to our Refund & Returns Policy for instructions on reporting the issue.

5. Tracking

Once your order has been dispatched, you will receive a shipping confirmation and tracking information via email where tracking is available.

You can use the provided tracking information to monitor the progress of your delivery.

Tracking information may take some time to become active after the parcel has been handed over to the shipping carrier.

6. Delivery Delays

While we aim to fulfil and deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

• courier service disruptions;
• peak delivery periods;
• unusually high order volumes;
• production queue delays;
• public holidays;
• weather conditions;
• operational or technical issues; or
• other unforeseen circumstances.

If a delay occurs, CHAUD will make reasonable efforts to assist and provide available updates regarding the order.

Estimated delivery times are provided for guidance and are not guaranteed unless expressly stated otherwise.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully check your:

• full name;
• delivery address;
• postcode;
• state;
• phone number; and
• other required delivery information.

CHAUD is not responsible for delays, failed deliveries, additional delivery charges, or returned parcels resulting from incorrect or incomplete information provided by the customer.

If you need to update your delivery information, please contact us as soon as possible after placing your order.

Because your order enters our production queue after payment has been successfully received, changes to shipping information may not be possible once production or fulfilment has progressed.

If a parcel is returned to CHAUD because of incorrect or incomplete delivery information, additional shipping charges may apply before the order can be re-dispatched.

8. Courier Responsibility

Once an order has been handed over to the selected shipping carrier, the carrier is responsible for the physical transportation and delivery of the parcel.

CHAUD cannot guarantee the exact delivery date or time provided by the carrier.

However, if your parcel is delayed, damaged, lost, or otherwise affected during delivery, please contact CHAUD so that we can assist where reasonably possible.

Nothing in this policy limits any consumer rights or remedies that cannot lawfully be excluded under applicable Malaysian law.

9. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or different from what you ordered, please contact CHAUD as soon as reasonably possible, preferably within 48 hours of delivery.

Please provide:

• your order number;
• clear photographs or video showing the issue; and
• photographs of the original packaging where relevant.

Please retain the product and original packaging until the matter has been resolved.

For further information regarding replacements, repairs, returns, and refunds, please refer to our Refund & Returns Policy.

10. Contact Us

For shipping-related questions or assistance with an existing order, please contact:

CHAUD STUDIOS
Email: chaudstudios@gmail.com

Please include your order number whenever contacting us about an existing order.

We aim to respond to enquiries within 1–2 business days.